Senior Content Designer

Company: Wise

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

Job: Senior Content Designer

More about our mission and what we offer. How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you collaborate in a human-centred way to ship work you’re truly proud of? These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

What You'll Be Doing

• Sitting in the Personal Onboarding Verification team, you’ll shape the future of how we verify customers globally.
• You’ll play a central role in making sure customers can verify and start using Wise quickly and easily, while always making sure we’re meeting our regulatory standards.
• You’ll invest time in deeply understanding our customers and their needs, along with regulatory requirements and verification standards in different regions. so that you can design and deliver experiences that make complex processes engaging and effortless.

You Will

• Own content design for your team, developing and shaping messaging and experiences.
• Work closely with your cross functional partners to build a single, seamless experience for customers.
• Collaborate with regional teams, tooling teams, operations teams and compliance to ensure simplicity and coherence across journeys. Collaborate with product design, product management and engineering partners to plan, prioritise and deliver work.
• You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

Here's How You'll Contribute

• Get to know our customers, building empathy and a deep understanding of their needs
• Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences
• Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad
• Work with content designers from other squads to build a single, seamless experience for customers

This Role Will Give You The Opportunity To

• Deliver impact and ship work you’re proud of
• Own content projects from end-to-end
• Elevate content quality — defining what good looks like in the squad, then helping deliver it
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About You

You’re an accomplished Senior Content Designer with experience shipping world-class consumer products. You have experience working within a regulated environment. You enjoy systems thinking, and understanding how your work can scale globally. You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment. You’re highly empathetic, both to customers and the people you work with. Have a strong interest and foundational understanding of AI, including as part of your design process. Have an exceptional content craft and a desire for quality. Enjoy giving and receive constructive feedback

Heads Up, This Probably Isn't For You If

Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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