Employee Experience Technical Writer

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Employee Experience (EX) Technical Writer will partner with Knowledge Managers, technology and tool owners (e.g. Greenhouse), and Business Systems Engineers to understand current processes and tooling and where these can be improved. Lead documentation strategy and execution across Digital Employee Experience (DEX) initiatives (i.e. technology initiatives that enable employees to be creative, productive, and collaborative), focusing on creating clear, user-centric content that enables effective adoption of new tools and processes.

A Typical Day

• Collaborate with various stakeholders to research, outline, write, and edit engaging new content for DEX initiatives that meets project requirements.
• Review existing content and brainstorm creative ways to enhance and improve it.
• Develop content in diverse media formats to ensure maximum usability, maintaining a consistent voice throughout all documentation.
• Design and sustain templates that align with organizational standards.
• Partner with knowledge managers to identify the best documentation repositories and compile and store content efficiently.

Aligning Priorities, Workforce Planning, and Execution

• Design and implement documentation frameworks for goal-setting, workforce planning, and project execution processes
• Create templates and style guides for consistent documentation across planning tools
• Write technical documentation for platform integrations and workflows
• Develop user guides and training materials for new planning tools and processes

Digital Efficiency and Effectiveness

• Document tool evaluation framework and governance processes
• Create migration guides and documentation for tool consolidation efforts
• Write user guides for core toolset adoption
• Develop content strategy for tool usage best practices

Evolving Key Employee Moments through Service Design

• Support documentation needs for knowledge base restructuring
• Create templates for capturing employee journey documentation
• Contribute to content governance framework documentation

Your Expertise

• 7 years of technical writing experience, preferably in an HR environment
• Bachelor’s degree in related field (preferred)
• Experience with HR tools required (e.g. Workday, Greenhouse, etc.)
• Experience using visualization tools (e.g. Miro)
• Experience with content management systems such as Confluence, RightAnswers
• Experience building resources with diverse media formats such as videos, graphics, text
• Work effectively with cross functional partners
• Work independently and able to use sound judgment to make decisions

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$103,000—$121,000 USD