Content Manager

Progyny Global, part of the Progyny, Inc. family, is dedicated to making fertility and family-forming care accessible everywhere, breaking down barriers so that anyone can start a family, no matter where they are. With Progyny's support, we're set to amplify our impact globally, reaching more individuals and families than ever before.

We are looking for a highly organized and creative Content Manager to own the content strategy for the Progyny Global Member Portal. This role will be responsible for curating, managing, and localizing a wide range of member resources—including guides, FAQs, treatment information, and newsletters—ensuring all content is accurate, engaging, and aligned with our brand voice. The Content Manager will lead the end-to-end process of content rollouts across multiple countries, collaborating with cross-functional teams to ensure compliance with regional regulations, cultural relevance, and a seamless member experience. Additionally, they will leverage data insights and member feedback to continuously refine and optimize content for clarity, impact, and engagement.

Tasks

• Content management for the Progyny Global Member Portal:

• Own the content strategy for Progyny Global’s closed Member Portal, ensuring all information is accurate, up-to-date, and aligned with our brand voice.
• Create and manage a variety of content types within the portal, including member resources, guides, FAQs, treatment information, and newsletters.
• Regularly review and update existing content to keep it relevant, removing outdated information and improving clarity.

• Localisation:

• Localise content for different countries and regions, ensuring that language, tone, cultural context, and legal requirements are adapted appropriately.
• Work closely with translation partners and local experts to tailor content for specific markets, ensuring accuracy and cultural relevance.
• Manage and oversee the rollout of localised content and features within the Member Portal, coordinating with product, legal, and member care teams.

• Project management:

• Lead and manage the end-to-end process of content rollouts into new languages, ensuring timely delivery and a smooth member experience.
• Collaborate with cross-functional teams including product, design, member care, and legal to ensure content aligns with regulatory and compliance standards in each region.
• Maintain a detailed content calendar and ensure all stakeholders are aligned on timelines, deliverables, and key milestones.

• Data-driven improvements:

• Analyse member engagement and feedback within the portal to continuously improve content and its presentation.
• Use metrics and user feedback to inform content strategies, ensuring member needs are met and the portal provides a valuable, seamless experience.

Requirements

• 3+ years of experience in content management, localisation, or project management roles, ideally in tech, healthcare, or a related field.
• Proven ability to create and manage engaging content within a digital platform or closed environment.
• Experience localising content for global products, working with translation teams, and understanding cultural and legal nuances.
• Strong project management skills, with a track record of delivering complex content initiatives on time.
• Excellent attention to detail, with the ability to manage multiple projects and meet tight deadlines.
• A collaborative approach to working with cross-functional teams and managing stakeholders.

It would be nice if you had:

• Familiarity with content management systems (CMS) and digital tools used for content localisation.
• Experience working in the fertility or healthcare sector, with a passion for supporting individuals on their family-forming journeys.

Benefits

Annual gross salary range for Berlin-based applicants: €45,000 - 60,000

• Additional bonus program and company equity
• Fertility & family building benefit: Get access to our Progyny Global Platform and a 5.000€ benefits budget
• Mental health benefit: Access to 1:1 sessions with experienced psychologists & in-app training & tools from Nilo Health
• Sustainable mobility benefit: Dance e-bike subscription or monthly public transportation ticket (BVG)
• Hybrid work: Up to 2 days a week work from home
• Remote work: Up to 8 weeks per year

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.