Sr. UX Writer II

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading course creation platform makes it easy for organizations to build engaging, custom content to effectively onboard new hires, stay compliant, upskill employees, and more.

As a Sr UX Writer II, you'll think in terms of flows and interactions, and ensure that language functions as a system that works across products, surfaces, and languages, embodying our brand and meeting users wherever they are. This strategic role is scoped to operationalizing content design within the design system, and developing writing standards and frameworks that scale across multiple products. The ideal candidate has an eye for craft, a demonstrated ability to work with complex systems, and the drive to build AI-powered workflows that amplify what the team can do. You have a knack for transforming complexity into clarity. Your portfolio should demonstrate your talent for working with designers, product managers, engineers, and researchers on thoughtful solutions to complex creative projects. You're strategic, creative, adaptable, a self-starter, a strong communicator, and a proactive team player.

Overall Impact

• Design, develop, and drive new operational methodologies for achieving and maintaining writing excellence in product development.
• Seamlessly integrate writing guidance, best practices, and style principles into existing and evolving design systems.
• Develop reusable UX content templates, components, and frameworks to ensure consistency and efficiency.
• Build and manage AI-powered systems, tools, and workflows that multiply the product organization's capacity and output quality.

What You'll Do:

UX Writing

• Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
• Document and maintain the styles and standards for UX writing across all products
• Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
• Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease
• Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement
• Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices
• Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all

Localization

• Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions
• Shape and advocate for patterns that reduce friction for multilingual workflows

Design Thinking

• Ensure strategic alignment of UX writing discipline with Articulate's product principles and brand voice
• Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
• Adapt and evolve writing systems and resources to meet future product and user needs.

Cross-Functional Collaboration

• Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
• Communicate productively with visual thinkers and advocate for your point of view
• Work cross-functionally to build experiments, develop hypotheses, and test plans
• Socialize and champion writing guidance and best practices at all organizational levels, from individual contributors to executive stakeholders

Team Citizenship

• Foster a culture of collaboration, where constructive feedback and open dialogue are required
• Demonstrate professional, positive, and proactive communication with peers
• Mentor developing peers on processes, product knowledge, and best practices

What You Should Have:

• 8+ years of experience as a UX Writer with a deep understanding of user-centered design principles
• Experience with localization workflows, including writing for translatability, working with translation management systems, or collaborating with L10n engineering teams
• A builder who's comfortable in a high-growth environment
• A demonstrated ability to use empathy, logic, and data to inform design choices
• Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership
• Proven fluency with AI tools (e.g., Claude, ChatGPT, or similar) applied to content design workflows—not just as a user, but as someone who builds and maintains AI-powered systems for team-wide use
• A passion for building accessible, inclusive, quality products — and to evangelize those practices
• Collaborative mindset and comfortable working effectively in cross-functional teams
• A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
• Great team player, highly self-motivated. Ability to collaborate closely with technical writers, product designers, product managers, and engineers
• You are resilient, reliable, and optimistic

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that's engaging and effective.

Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine's Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people's humanity knowing that each person's unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.

In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com.

As an organization, we participate in E-Verify.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The pay range for this position is $122,600 to $183,800 for all U.S. locations. This range represents our good faith expectation of what we reasonably expect to pay for this role based on factors including (but not limited to) skills, experience, training, licensure and certifications, education, and other business and organizational needs.

This position is bonus-eligible. Articulate also offers a robust suite of benefits — visit the website for a full list.

The application window for this position is expected to close 90 days from the original posting date.