Technical Writer

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing. Our success is measured when we can empower all of healthcare to focus more on improving the health of people.

That success is driven by Kalderos' greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do, and we are looking for people to join our company and our mission.

That's where you come in!

What You'll Do:

As a Technical Writer, you'll play a critical role in developing and maintaining product documentation, user guides, API docs, and internal knowledge bases. You'll work closely with Product Managers, Engineers, UX Designers, and Customer Support teams to ensure our users—both technical and non-technical—have the information they need to successfully engage with our platform. Across all roles, we look for future team members who will live our values of being BOLD (Bias to Action, One Team, Lead by Example, Dumpster Diving Data Mavens).

• Create and maintain comprehensive product documentation including user manuals, release notes, knowledge base articles, API reference guides, and system overviews.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Build instructional materials to help customers interpret complex analytics.
• Collaborate with cross-functional teams to gather technical information and validate documentation accuracy.
• Ensure documentation aligns with regulatory and compliance standards relevant to healthcare (e.g., HIPAA, HITRUST).
• Develop and maintain documentation templates, standards, and style guides.
• Continuously review and improve documentation based on customer feedback and usage analytics.

What You'll Bring:

• Bachelor's degree in Technical Writing, English, Communications, Journalism, Computer Science, Information Systems, or a related field.
• 5+ years of experience in technical writing, with a strong focus on healthcare or health IT products.
• Demonstrated experience communicating complex technical topics and quantitative data analytics to a business audience. Proven experience working in a SaaS environment and collaborating with product and engineering to ensure product documentation is updated as part of the standard release process. .
• Excellent writing, editing, and communication skills with strong attention to detail.
• Experience documenting APIs, integrations, analytics, workflows, and software features.
• Experience documenting AI / machine learning and data science features and outcomes.
• Solid understanding of healthcare terminology, workflows, and regulatory requirements.
• Ability to manage multiple projects simultaneously and work independently in a fast-paced environment.
• Strong understanding of documentation tools such as Confluence, MadCap Flare, Git, Markdown, or similar with experience incorporating these tools into development processes.

Set Yourself Apart:

• Familiarity with EHR/EMR systems, claims processing, or healthcare data interoperability (e.g., HL7, FHIR).
• Experience with agile development processes.
• Background in UX writing or instructional design.
• Experience working with data products

Expected Salary Range:

$75,000 - $90,000 base + bonus

This is a hybrid role based out of Boston, MA or Chicago, IL.

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It's Like Working Here

We thrive on collaboration, because we believe that we can only put our best work into the world when we work together to solve problems.

We empower each other and believe in ensuring all voices are heard.

We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. We're curious and go deep. Our slack channels are filled throughout the day with insightful articles, discussions around our industry, healthcare, and anything else that interests our team!

To learn more: https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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