Senior Content Designer

Key Responsibilities

• Content Strategy & Design

- Define and implement content strategies aligned with business and user goals

- Create clear, concise, and consistent UX copy (microcopy, UI text, workflows, notifications, onboarding, help content)

- Ensure content enhances usability and accessibility

• Collaboration

- Partner with UX/UI designers, product managers, researchers, and developers

- Participate in design sprints, workshops, and product planning

- Advocate for content design as a core part of the product experience

• User-Centered Approach

- Use research insights, analytics, and usability testing to inform content decisions

- Iterate content based on feedback and data

- Champion user needs in all content decisions

• Content Governance

- Maintain and evolve content guidelines, tone of voice, and style guides

- Ensure content consistency across platforms and touchpoints

- Contribute to design systems and content libraries

• Leadership & Mentorship

- Guide and mentor junior content designers and writers

- Provide constructive feedback and uphold content quality standards

- Influence stakeholders on content best practices

• Required Qualifications

- Bachelor’s degree in English, Communications, UX, Journalism, or related field

- 5–8+ years of experience in content design, UX writing, or related role

- Strong portfolio showcasing UX writing and content design work

- Deep understanding of user-centered design principles

- Experience working with design tools (Figma, Sketch, Adobe XD, etc.)

- Excellent writing, editing, and storytelling skills

- Ability to simplify complex information into user-friendly content

• Preferred Qualifications

- Experience in agile product environments

- Familiarity with accessibility standards (WCAG)

- Knowledge of SEO and content performance metrics

- Experience with content management systems (CMS)

- Ability to work with cross-functional, global teams

• Key Skills

- UX Writing & Microcopy

- Content Strategy

- Information Architecture

- User Research Interpretation

- Collaboration & Stakeholder Management

- Attention to Detail

- Problem Solving

• Success Metrics

- Improved user engagement and task completion rates

- Consistency in voice and tone across products

- Positive usability testing outcomes

- Reduction in user errors and support queries

• Sample Tools & Tech Stack

- Design: Figma, Sketch

- Documentation: Confluence, Notion

- Collaboration: Slack, Jira

- Analytics: Google Analytics, Mixpanel… more