Technical Writer

We are seeking a detail-oriented and technically skilled Technical Writer to join our growing team at Aqwire. In this role, you will be responsible for creating comprehensive and user-friendly documentation to build out a wiki for our previously undocumented product features. Your focus will be on providing how features work for both internal teams and end users, and a high-level overview on how these features work. The ideal candidate will possess a strong ability to understand complex technical information, and translate it into clear, concise, and accessible content for most audiences.

Key Responsibilities:

• Documentation
  • Write clear, concise, and accurate documentation for new and existing features of our products. This will involve:
  • Explaining how each feature works from a high-level
  • Creating step-by-step instructions on how to use the features
  • Breaking down complex processes into easy-to-understand content for both technical and non-technical users
• Product Understanding
  • Collaborate with product managers, developers, and other stakeholders to gain a deep understanding of product features, their technical architecture, and use cases.
• High-Level Descriptions
  • Provide high-level overviews that explain the purpose and business value of the features, as well as any relevant technical background.
• Wiki Organization
  • Structure and organize the wiki for ease of navigation and to ensure the documentation can be quickly found and understood. Maintain a consistent style guide and terminology throughout the documents.
• Collaboration and Feedback
  • Work closely with cross-functional teams (engineering, product, customer support) to collect feedback and ensure the documentation meets the needs of all stakeholders.

Job Qualifications:

• Experience
  • Proven experience as a technical writer, ideally in a FinTech or software development environment.
  • Strong understanding of writing user guides or feature documentation for complex products.
• Technical Skills
  • Ability to understand technical concepts quickly and explain them in simple terms.
  • Familiarity with FinTech concepts (such as payments, transactions, security, compliance, etc.) is a plus.
  • Familiarity with technical concepts (such as database, web application, validation, etc) is a plus.
• Communication Skills
  • Exceptional written communication skills, with an ability to convey complex information in an easily understandable way.
  • Experience writing documentation for a variety of audiences (e.g., developers, end users, product managers).
• Tool Proficiency
  • Proficiency in documentation tools, such as:
  • Markdown
  • Notion
  • GitHub
  • Familiarity with version control systems and wiki software
• Attention to Detail
  • Strong organizational skills, with an eye for detail and consistency in writing and formatting.
• Problem Solving
  • Able to independently identify gaps in documentation and proactively seek clarification or additional resources.