Job description
We're looking for a and highly collaborative Staff Content Designer to elevate the quality and clarity of our in-product content experiences. In this senior-level role, you'll execute content strategy and design for key product and platform areas — from in-app enablement and UI copy to technical documentation and release notes.
You'll work closely with product managers, designers, engineers, and other content curators to create cohesive, helpful, and user-centered content that empowers our users and drives product adoption. You bring a strong point of view on how language shapes user experiences, and you're excited to lead content thinking at both the systems and feature levels.
Requirements
- 8+ years of experience in UX writing, content design, or product content strategy, ideally within complex or technical product environments.
- A portfolio that showcases exceptional writing, business impact, and systems-level content work across web or software applications.
- Experience designing for enterprise or B2B platforms is a strong plus.
- Ability to distill complex concepts into simple, approachable language.
- Comfortable collaborating cross-functionally and presenting work to stakeholders at all levels.
- Familiarity with design tools (like Figma) and content design workflows
- Familiarity with GitHub, Markdown, Jira, and Content Management Systems (CMS).
- Bonus: Experience working on in-app education or enablement platforms, such as Pendo, WalkMe, or Appcues.
Responsibilities
- Develop and Deliver Content Strategy: Execute against the organization’s content through execution across multiple touch points—interface content, onboarding flows, in-app help, tooltips, and release notes.
- Design with Words: Craft concise, consistent, and conversational UI copy that guides users through complex tasks with clarity and ease.
- Partner Deeply: Collaborate with designers, PMs, and engineers throughout the product development lifecycle to ensure language is tightly integrated into the overall user experience.
- Drive Enablement: Develop in-product enablement content that supports user success and drives adoption, including walkthroughs, contextual help, and micro-learning moments.
- Document & Communicate: Own the creation of product documentation and release notes in partnership with Product and UX and UX Content teams teams.
- Champion Consistency: Help evolve and maintain a product-wide content system that supports clarity, inclusivity, and usability at scale.
- Mentor & Lead: Provide guidance to other content and design peers, and help grow content design maturity across the organization.
- Transform Content Experience: Usher in the new-era of AI-authored and consumed content experience.
- Design Frameworks and SDLC: Master iterative delivery of content against roadmaps and content backlog in lock-step with SDLC alongside product delivery teams while leveraging key design frameworks to bring projects from discovery to delivery.
Why You'll Love This Role
- Lead and shape how users understand and interact with complex products.
- Influence product adoption and usability through smart, strategic content.
- Be part of a high-trust team that values craft, autonomy, and impact.
- Help define and grow the content design function across the organization.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
