Senior Content Designer

Wells Fargo is seeking a Senior Business Execution Consultant - Senior Content Designer for Unsecured Lending Operations as part of the Product and Transformation Team. You will design clear, engaging and effective content for cross-channel customer communications and employee facing applications.

In This Role, You Will

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
• Develop and execute customer experience solutions for digital applications and customer communications
• Lead complex industry-leading user interface design solutions with a specific focus on content
• Review and analyze moderately complex Content Design business, operational, or technical challenges that require an in-depth evaluation of variable factors
• Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of Content Design policies, procedures and/or compliance requirements
• Collaborate and consult with Content Design peers, colleagues, and product managers to resolve issues and achieve goals
• Lead projects, teams and serve as a mentor for lower-level staff

Required Qualifications

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 4+ years of experience as a content designer or similar role, with a strong portfolio showcasing successful projects
• A deep understanding of design principles, user experience, and storytelling
• Proficiency in graphic design tools such as Figma
• Strong project management skills with the ability to handle multiple projects simultaneously
• Experience with leveraging data to drive content decisions and improvements
• Experience in Unsecured Lending Operations is a plus

Must be able to work at one of the locations listed on the posting in a hybrid capacity:

1525 W W T Harris Blvd, Charlotte, NC 28262

2800 S Price Rd, Chandler, Arizona 85286

800 S Jordan Creek Parkway, West Des Moines, IA 50266

2150 W Pinnacle Peak Rd Phoenix, AZ 85027

Posting End Date:

4 May 2025

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada:

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-453731-1