Conversation Designer

UX Content Conversation Designer

Duration: Long Term Ongoing Project with NO end Date

Location: Hybrid - 2 Days a week in Vienna, VA // 3 days fully remote

US CITIZENS / Green Card Holders / EAD Green card

Job Description:

A UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services

• Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
• Write conversational content that aligns with our brand voice and user needs.
• Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
• Use data, user research, and testing to iterate and improve conversations over time.
• Define intents, utterances, and response logic for AI/NLU systems.
• Help establish and maintain conversation design guidelines and best practices.
• Advocate for the user and promote accessibility and inclusivity in language.

Qualifications

• 2+ years of experience in conversation design.
• Strong portfolio of conversational work (chat, voice, or multimodal).
• Excellent writing and editing skills with an ear for natural-sounding language.
• Understanding of design thinking, user experience principles, and accessibility standards.
• Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
• Comfort with ambiguity and a collaborative spirit

Please send qualified resumes directly to:

Contact: Saakshi Sahni

Email: saakshi(at)zilliontechnologies(dot)com // 7039551070

Thanks,

Saakshi Sahni

Zillion Technologies Inc.

Director - Talent Acquisition

Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070