Job description
Documentation Specialist / Technical Writer
Duration: Long Term Ongoing Project with NO end Date
Direct banking Client
Rate: $33/hr w2
Hybrid - 2 Days a week in Vienna, VA // 3 days fully remote
US CITIZENS / Green Card Holders / EAD Green card
Job Description:
To support by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex/difficult tasks of moderate latitude and considerable impact.
Responsibilities:
- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
- Collaborate with project team members to ensure alignment with departmental efforts
- Conduct research and preparation of reference material
- Ensure effective management of projects from inception through implementation
- Identify, communicate and resolve technical, tactical and operational project issues and risks
- Interview business owners to determine task objectives, requirements and needs including complex intranet resources
- Maintain documentation library to ensure currency of processes
- Provide training to end user in the use of electronic manuals and reference material
- Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
- Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
- Administer and Develop eNet content using Adobe Experience Manager (AEM)
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Ensure clear, concise and effective communication of material
- Interact with various sub-teams to determine user requirements and specifications.
- Lead, guide and mentor less experienced staff
- Recommend strategy for communications
- Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
- Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
- Write online reference material, instructions and communications
- Perform other duties as assigned.
Qualifications:
- Ability to compile, organize and present information clearly and concisely
- Experience in leading projects and/or initiatives of small to medium scope
- Experience in leading, guiding and mentoring others
- Experience in work which displays increasing levels of responsibility and/or authority
- Experience in working with all levels of staff, management, stakeholders, vendors
- Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Significant experience in researching, compiling, and documenting data, business processes, and workflow
- Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
- Working knowledge of change management principles and practices
- Advanced knowledge of Microsoft Word, PowerPoint, and Teams, with working knowledge of SharePoint for effective documentation and collaboration within the M365 ecosystem
- Working knowledge of/proficiency with Adobe Experience Manager (AEM) to manage online content
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill identifying and analyzing business requirements and recommending solutions
- Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
Please send qualified resumes directly to : saakshi@zilliontechnologies.com
Thanks,
Saakshi Sahni
Zillion Technologies Inc.
Director - Talent Acquisition
saakshi@zilliontechnologies.com
703-955-1070
