Job description
Prosper is hiring a Senior Content Designer to lead UX writing and content design for critical user flows on our Personal Loan and Core experiences. This hybrid role requires deep expertise in design thinking, strategic planning, and UX writing. As a Senior Content Designer, you will play a pivotal role in defining and optimizing the customer journey, collaborating with cross-functional teams, and advocating for user needs.
What You'll Do
- Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals.
- Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders.
- Content systems: Contribute to developing, maintaining, and enforcing copy guidelines, brand voice and tone, and generative AI guidelines and tools.
- User advocacy: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research.
- Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines.
- Research & Discovery: Conduct/review qualitative and quantitative user research to uncover deep user needs and pain points, and perform competitive analysis and market research.
- Strategic Planning & Vision: Help to shape the overarching user experience vision and product strategy, ensuring it aligns with the company's business objectives.
- Mapping & Concepting: Create foundational UX deliverables like user personas, empathy maps, journey maps, and service blueprints.
- Stakeholder Alignment & Advocacy: Act as the bridge between design, product management, engineering, and executive leadership, facilitate workshops to align cross-functional teams, and advocate for the user continuously.
Skills that will help you thrive
- Experience focused on UX content design and shaping content for multi-disciplinary projects.
- Exceptional writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content.
- Strong, demonstrated understanding of design thinking and user-centered design methodologies.
- Experience collaborating with UX design and research teams to develop and improve user experiences.
- Ability to translate complex technical concepts and regulatory requirements into clear, user-friendly language.
- Experience with or strong interest in artificial intelligence and a desire to learn and grow in this rapidly evolving field.
- Adaptability to a fast-paced, agile environment, with a proactive approach to identifying and addressing content challenges and business growth opportunities.
- Ability to understand business models, revenue streams, and market dynamics.
- Comfort working with data, analytics platforms, and balancing quantitative data with qualitative insights.
- Exceptional storytelling, presentation, and negotiation skills to influence stakeholders at all levels.
- Deep expertise in design thinking methodologies and workshop facilitation.
- Nice to have: Proficiency with Figma (including working with autolayout and components).
Resources to help you prosper
- A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work
- Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
- Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
- Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace
Interview Process
Recruiter Call: A brief screening to discuss your experience and initial questions.
Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member.
Case Study Round: Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills.
Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises.
Compensation Details
The salary range is $140,000 - $179,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
About Us
Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.
Prosper’s flagship personal loan marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.
Our Values
- Diversity expands opportunities
- Collaboration creates better solutions
- Curiosity fuels our innovation
- Integrity defines all our relationships
- Excellence leads to longevity
- Simplicity guides our user experience
- Accountability at all levels drives results
www.prosper.com
Benefits
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